What Does an IT Services Support Associate Do?

The job description of its services support associate is quite broad. This position entails a variety of duties, including assessing the functional needs of an organization’s computer systems, training users, and updating hardware. Applicants must have at least six months to one year of related experience.

The position requires knowledge of databases, internet software, Microsoft Office programs, and Mac/Apple experience. What Does an IT Services Support Associate Do? Job duties and education requirements may vary. Depending on the company, an associate may be assigned to various departments of a company.

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What Does an IT Services Support Associate Do?

The job duties of an IT services support associate entail troubleshooting and helping resolve computer-related problems. This position requires the candidate to be able to resolve technical issues by analyzing needs and requirements.

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The duties of this job include studying software and hardware and recommending upgrades to current hardware. A graduate degree in Computer Support, information science, or a closely related field is recommended. This position also requires the candidate to be physically fit, as well as possess the appropriate class of motor vehicle operator’s license.

It is possible to move from a support associate to a lead support associate position. In this position, you will manage a team of support associates and serve as the primary point of contact with clients. You will be responsible for completing customer requests efficiently. You may also be responsible for training new support associates. You should be able to work well in a team environment, as the role often involves working with other support staff and managers.


Support associate jobs do not require specific education, but many employers prefer applicants with a high school diploma or GED certificate. Some also prefer candidates with an associate’s or bachelor’s degree in a related field. However, many support associates are trained on the job, which can take weeks or months. Training helps them learn the job and company culture. They also learn how to interact with customers. Here are some tips to help you get started in this field.


The salary of an IT Services Support Associate varies widely. These associates offer technical assistance to customers, such as troubleshooting reported software incidents. They also provide information on specific subjects and maintain records. These associates may also assist in research or prepare slides and equipment for lectures. The following table presents the average salary for these associates. They earn a salary of between Rs 1.8 lakhs and Rs 2.7 lakhs.

Companies that hire technical support associates

Companies that hire technical support associates will typically expect them to have the technical skills required to troubleshoot computer systems, diagnose faults, configure operating systems, and talk to customers directly. In addition to these skills, you will be expected to create written and verbal documentation on the systems you support.

You may be responsible for installing new computer hardware, configuring operating systems, and monitoring computer networks. You will also need to be able to perform electrical safety checks and respond to call-outs.

Companies that hire tech support associates may not need engineers or developers to provide excellent customer service. However, they must be familiar with their product or service and preferably have some background in computer science.

When posting a job with a company looking for tech support associates, make sure to provide enough details so that the specialist can easily determine if they are the right candidate. Make sure you include the specific scope of the work, deliverables, and estimated length of the project.

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